Terms of service

These terms apply when you use lumeautonoma.store, sign in to its client dashboard, or hire Lume Autonoma (“we”, “us”) for any service. They are a contract between us and the business you represent (“you”). By using the site, signing in, approving a quote or paying an invoice, you accept them. If you do not accept them, do not use our site or services.

1. For businesses

Our services are for businesses. You confirm that you act for a business, not as a consumer, and that you may accept these terms for it.
Your written quote (scope, timeline, price and payment plan) and these terms are the whole agreement between us. A quote changes these terms only where it says so expressly.

2. The website

Everything on the website, including the demos, their sample data and the savings estimator, is illustration and general information. It is not a promise of any result, price or saving, and it is not legal, tax or financial advice.
Do not try to break, overload, copy at scale or get unauthorized access to the website or the dashboard.
Services we link to, such as WhatsApp and Google, have their own terms.

3. Quotes, scope and timelines

Before any work starts, we send a written scope, timeline and fixed price. Only what the scope lists is included. A quote is valid for 30 days unless it says otherwise.
Anything outside the scope is extra work. We quote it in writing and may change the price and the timeline.
Timelines are estimates. They start once the first payment has arrived and we have everything we need from you. If your content, access, answers or approvals come late, the timeline moves, and we are not responsible for that delay.
We decide how to do the work and which tools to use, and we may use subcontractors bound by confidentiality.

4. Payment plans

Every project uses one of two payment plans, named in your quote:

Elite: Deposit, 50%, upfront; Balance, 50%, on delivery. Delivered on the standard timeline.
Normal: Kickoff, 30%, at kickoff; Midpoint, 30%, at the midpoint; Final, 40%, on delivery. Delivery takes about 1.5× as long as on the Elite plan, because Elite work is scheduled first.

“Delivery” is the day we make the work available to you: handed over, launched, or with access sent.
Invoices are in US or Canadian dollars, as stated on them, and are due by the date they show. Payments must reach us in full: you pay all bank, transfer and currency-conversion fees.
Prices do not include taxes. You are responsible for any sales, use, GST/HST, PST, QST or similar tax that applies to you, and if the law requires us to charge a tax, we add it to the invoice. If a tax must be withheld from a payment to us, you increase the payment so that we receive the full invoiced amount.
If you think an invoice is wrong, tell us in writing within 7 days of receiving it. After that, the invoice is accepted.
Late payment. An unpaid amount bears interest from its due date at 1.5% per month (18% per year), or at the highest rate the law allows if that is lower. We may pause all work and services, including the monthly plan, until you have paid in full, and every timeline moves by at least the length of the pause. You also pay our reasonable costs of collecting overdue amounts.
Payments are not refundable, except as section 11 says.

5. Delivery and acceptance

After delivery, you have 7 days to tell us in writing, with specifics, where the work does not match the written scope. If we agree, we bring it in line with the scope and deliver again, and the same 7 days apply.
The work is accepted when those 7 days pass without such a report, or as soon as you start using it in your business, whichever comes first.

6. The monthly plan

After launch you can keep your system on our monthly plan. It costs US$250 per month, unless your quote states another price, plus any tax that applies. It is billed monthly in advance and renews every month until you cancel it.
The plan covers security updates and the upkeep of your website: keeping it online and working, monitoring it, and fixing what stops working. New features, redesigns and other changes are quoted separately.
Security updates are only provided on the monthly plan. If you do not take the plan, or cancel it, we no longer update, monitor or secure your system. From then on you are solely responsible for its security, upkeep and hosting, and for anything that happens because it was not updated, including security breaches, data loss and downtime.
You can cancel at any time by email. The cancellation takes effect at the end of the month you have already paid for, and there are no refunds or credits for part of a month.
If you return to the plan later, we may first need to bring your system up to date. We quote that work separately.
We may change the monthly price or end the plan by telling you by email at least 30 days in advance.

7. Third-party services

Our systems use services from other companies, such as phone and messaging providers, AI model providers, hosting providers, Google and WhatsApp. Where possible they run in accounts in your name, and you pay those providers directly unless your quote says otherwise.
Those companies set their own terms, prices and availability. We are not responsible for their outages, changes, price increases or account suspensions, or for what they do with data under their own terms.

8. What AI can and cannot do

AI systems, including calling agents, chat assistants, document readers and trained models, make mistakes. They can misunderstand people and give wrong or unexpected answers. Review anything important before you rely on it, and keep a person in charge of decisions with legal, financial, medical or safety consequences.
Tax and finance tools organize information and prepare figures. They are not tax, legal or accounting advice: you and your accountant or CPA are responsible for every filing and payment.
We do not guarantee any result, including revenue, savings, call outcomes, conversion rates, search rankings or uptime.

9. Your responsibilities

You give us accurate information and timely access and approvals, and you are responsible for everything you and your staff do with the systems.
You have every right needed to the content and data you give us, including your customers’ personal information, and our use of them on your instructions breaks no law and no one’s rights.
You use the systems lawfully. For calls, texts and messages this means, among other things: getting the consent the law requires before contacting anyone (in the US, the TCPA treats AI-generated voices as artificial voices, so outbound AI calls need the called person’s prior express consent); honouring do-not-call lists and opt-out requests; following Canada’s Anti-Spam Legislation (CASL) and the CRTC’s Unsolicited Telecommunications Rules; giving the call-recording notices and getting the consents the law requires where your callers are; and telling people they are speaking with an AI wherever the law requires it.
You keep your own backups of your data and records.

10. Your indemnity

You will defend and indemnify Lume Autonoma, its owner and its contractors against every claim, fine, penalty, damage, cost and legal fee arising from your data or content, your instructions, your use of the systems (including calls, messages and automated decisions), your breach of these terms or of any law (including the TCPA, CASL, privacy and call-recording laws), and accounts held in your name.

11. Cancelling or ending a project

You can cancel a project at any time by email. You then pay for all the work done up to the day you cancel, as we reasonably measure it from the project’s progress (which we share with you every week), including discovery, the scope, design and setup, plus any third-party costs we have already paid or committed to for you. If you have paid more than that, we refund the difference within 30 days; if you have paid less, you pay the difference on our invoice.
We may pause or end a project or plan at once if an invoice is more than 14 days overdue, if you break these terms or the law, or if your use of the systems could harm us, your customers or anyone else. We may also end a project for any other reason by telling you by email 14 days in advance; we then refund what you paid for work not yet started.
When a project ends, you pay everything that is due. We hand over the completed work you have paid for, and access to anything you have not paid for ends.

12. Who owns the work

Once you have paid every invoice for a project in full, you own the custom work we made specifically for you in it: its code, content, configuration, and the weights of models we trained on your data.
Until then, all of it belongs to us, and you may use it only to review and test it.
We keep everything we had before your project or make for general use, such as our tools, templates, libraries, prompts, workflows, methods and know-how. Where any of it is part of the work you receive, you get a permanent, non-exclusive licence to use it as part of that work.
Open-source software, base AI models and other third-party components stay under their own licences.
We may name your business as a client, show your logo, and describe the work in general terms, unless you ask us in writing not to.

13. Confidentiality and data

Each side keeps the other’s non-public business information confidential and uses it only for our work together, during the work and for 3 years after it ends.
We use your data only to provide our services. When the work ends, we remove our access to your accounts and, if you ask, delete the copies we hold, except what the law requires us to keep and backups that expire on their own.
How the website and the dashboard handle personal information is set out in our privacy policy.

14. The client dashboard

You sign in with the Google account our invoices were sent to. You are responsible for what happens under your sign-in; tell us at once if you think someone else has access. We may suspend access to protect the dashboard or your information.
The invoices it shows are our records. If anything looks wrong, tell us within 7 days.

15. No warranties and limits of liability

OUR SERVICES, EVERYTHING WE DELIVER, THE WEBSITE AND THE DASHBOARD ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT THE LAW ALLOWS, WE GIVE NO WARRANTY, GUARANTEE OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY OF MERCHANTABILITY, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OR NON-INFRINGEMENT, OR THAT ANYTHING WILL WORK WITHOUT INTERRUPTION OR ERRORS.

TO THE FULLEST EXTENT THE LAW ALLOWS: WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS, OR FOR ANY FINE OR PENALTY, EVEN IF WE WERE TOLD IT COULD HAPPEN; AND OUR TOTAL LIABILITY FOR ALL CLAIMS ABOUT THESE TERMS OR OUR SERVICES IS LIMITED TO THE AMOUNT YOU PAID US IN THE THREE MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE FIRST CLAIM.

These limits apply whatever the legal basis of the claim. They do not limit your duty to pay us or your indemnity.

16. Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control, including outages of internet, power, hosting, telephone or AI providers, government action, natural disasters, epidemics, illness and strikes.

17. Governing law and disputes

These terms, and any dispute about them or our services, are governed by the laws of India.
If a dispute arises, email us first. Both sides will try in good faith to settle it within 30 days.
If it is not settled, it is decided by final and binding arbitration under India’s Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by agreement or, failing agreement within 30 days, as that Act provides. The seat of the arbitration is the city in India where Lume Autonoma has its principal place of business. It is conducted in English, and hearings may be held by video conference. The arbitrator may order the losing side to pay the costs.
Claims may be brought only on an individual basis, never as a class or representative action.
Either side may ask a court for urgent interim relief, and either side may go to court to collect an amount that is due and not disputed.
If your business is in Québec, we give you these terms and your quote in French first; you may then choose to proceed in English.

18. General

We may update these terms by publishing a new version here with a new date. The new version applies to your use of the website and dashboard from then on and to quotes accepted after it; a quote you have already accepted stays under the version in force when you accepted it.
You may not transfer these terms or a quote to anyone else without our written consent. We may transfer them to a business that takes over ours.
While we work together and for 12 months after, you will not hire or engage, directly or through someone else, any person who worked on your project for us, without our written consent.
Notices are given by email: to the address you gave us, and to us at lumeautonoma@gmail.com.
If a court or arbitrator finds part of these terms unenforceable, that part is applied as far as the law allows and the rest stays in force. Not enforcing a right is not giving it up.
The sections on payment, ownership, confidentiality, your indemnity, no warranties and limits of liability, and disputes continue after the work or these terms end.

19. Contact

Questions about these terms: lumeautonoma@gmail.com.

Back to the home page Privacy policy